Twilio: Delays in Voice Insights Events and Metrics for SDKs
Timeline of updates
- resolved
Twilio Voice Insights events and metrics for SDKs were degraded for about 2 hours between 2:00 AM and 4:08 AM Pacific Time on 10/13/2023. During this period of time customers may have experienced call summaries for client calls without details, such as browser info, client names etc.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2023-10-13 17:53 UTC, resolved after 0 min, 1 update(s).
- Title
- Delays in Voice Insights Events and Metrics for SDKs
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx
Twilio profileRecent Twilio incidentsAll outages on October 13, 2023Twilio in October 2023MarkdownJSON