# Twilio: Delays in Voice Insights Events and Metrics for SDKs

> Twilio status incident “Delays in Voice Insights Events and Metrics for SDKs” on 2023-10-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx
Last updated: 2023-10-13T17:53:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-13 17:53 UTC · Resolved: 2023-10-13 17:53 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/80d2x4fx8gtx](https://status.twilio.com/incidents/80d2x4fx8gtx)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-10-13 17:53 UTC: Twilio Voice Insights events and metrics for SDKs were degraded for about 2 hours between 2:00 AM and 4:08 AM Pacific Time on 10/13/2023. During this period of time customers may have experienced call summaries for client calls without details, such as browser info, client names etc.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-10-13 17:53 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx
- Citation: Twilio, “Delays in Voice Insights Events and Metrics for SDKs” (2023-10-13 17:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx (CC BY 4.0).
- Markdown link: `[Twilio: Delays in Voice Insights Events and Metrics for SDKs (2023-10-13)](https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx)`


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Canonical: https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx · Markdown: https://rewindex.com/company/twilio/incidents/80d2x4fx8gtx.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/80d2x4fx8gtx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:15:48.934Z