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Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia

MinorStatus: resolvededitedStarted Resolved (3.4 h)4 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, APACSMS, APAC

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-20 16:28 UTC, resolved after 3.4 h, 4 update(s); edited after publishing.

Title
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c

Twilio profileRecent Twilio incidentsAll outages on October 20, 2026Twilio in October 2026MarkdownJSON