# Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia

> Twilio status incident “SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia” on 2026-10-20: impact minor (vendor’s label), 3.4 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c
Last updated: 2026-10-20T20:03:18Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-20 16:28 UTC · Resolved: 2026-10-20 19:53 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, APAC, SMS, APAC
- [Vendor status page: https://stspg.io/s545w4m4z3wj](https://stspg.io/s545w4m4z3wj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-20 16:28 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-20 16:29 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-20 17:30 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-20 19:53 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

## Rewindex changes for this incident

- 2026-10-20 17:33 UTC: [Incident updated: SMS Delivery Delays From a Subset of Twilio Phone Numbers to Telstra Australia](https://rewindex.com/change/re0bf6c9a91bd7a.md)
- 2026-10-20 20:03 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia](https://rewindex.com/change/r9c9ff01df11e41.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-20 16:28 UTC, resolved after 3.4 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c
- Citation: Twilio, “SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia” (2026-10-20 16:28 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (2026-10-20)](https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c)`


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Canonical: https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c · Markdown: https://rewindex.com/company/twilio/incidents/7qcqr0w19v4c.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7qcqr0w19v4c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:49:53.629Z