Companies/Twilio/Incidents

Twilio: Interconnection Infrastructure Upgrade (IE1)

Affected components: INTERCONNECT

Timeline of updates

1. scheduled2026-07-29 07:27 UTC

   Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.
   During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:
   Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.
   Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.

2. in progress2026-10-16 21:00 UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed2026-10-17 05:00 UTC

   The scheduled maintenance has been completed.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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