# Twilio: Interconnection Infrastructure Upgrade (IE1)

> Twilio maintenance “Interconnection Infrastructure Upgrade (IE1)” on 2026-07-29: impact maintenance (vendor’s label), 80 d, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q
Last updated: 2026-10-17T05:00:07Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2026-07-29 07:27 UTC · Resolved: 2026-10-17 05:00 UTC · Duration: 80 d
- Updates: 3 · Affected components: INTERCONNECT
- [Vendor status page: https://status.twilio.com/incidents/4nmzth6yjf3q](https://status.twilio.com/incidents/4nmzth6yjf3q)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **scheduled** 2026-07-29 07:27 UTC: Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT. During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following: Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify. Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
- **in progress** 2026-10-16 21:00 UTC: Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **completed** 2026-10-17 05:00 UTC: The scheduled maintenance has been completed.

## Cite this

Maintenance posted by Twilio, started 2026-07-29 07:27 UTC, resolved after 80 d, 3 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q
- Citation: Twilio, “Interconnection Infrastructure Upgrade (IE1)” (2026-07-29 07:27 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q (CC BY 4.0).
- Markdown link: `[Twilio: Interconnection Infrastructure Upgrade (IE1) (2026-07-29)](https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q)`


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Canonical: https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q · Markdown: https://rewindex.com/company/twilio/incidents/4nmzth6yjf3q.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4nmzth6yjf3q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:32:48.759Z