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Twilio: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes

MinorStatus: resolvededitedStarted Resolved (27 h)9 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, EuropeSMS, Europe

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified

    Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified

    Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified

    Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring

    We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. resolved

    The incident has been resolved and SMS delivery from network subscribers in the United Kingdom to a subset of Twilio Long Codes is operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-21 16:10 UTC, resolved after 27 h, 9 update(s); edited after publishing.

Title
SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y

Twilio profileRecent Twilio incidentsAll outages on October 21, 2026Twilio in October 2026MarkdownJSON