# Twilio: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes

> Twilio status incident “SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes” on 2026-10-21: impact minor (vendor’s label), 27 h, 9 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y
Last updated: 2026-10-22T19:13:49Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 16:10 UTC · Resolved: 2026-10-22 19:05 UTC · Duration: 27 h
- Updates: 9 · Affected components: CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://stspg.io/1bsbkc8kvvm6](https://stspg.io/1bsbkc8kvvm6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-21 16:10 UTC: Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 16:32 UTC: Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 17:32 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 18:32 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-21 20:33 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-22 00:33 UTC: Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-22 08:34 UTC: Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **monitoring** 2026-10-22 17:04 UTC: We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-22 19:05 UTC: The incident has been resolved and SMS delivery from network subscribers in the United Kingdom to a subset of Twilio Long Codes is operating normally.

## Rewindex changes for this incident

- 2026-10-21 16:33 UTC: [Incident updated: SMS Delivery Delays from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/r4648f9c49df420.md)
- 2026-10-21 17:33 UTC: [Incident updated: SMS Delivery Failures from Network Subscribers to Twilio United Kingdom Long Codes](https://rewindex.com/change/rd6dda6297176c2.md)
- 2026-10-21 18:33 UTC: [Incident updated: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/rc968d7d8b9f777.md)
- 2026-10-21 20:43 UTC: [Incident updated: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/r3c756d19aeb1aa.md)
- 2026-10-22 00:43 UTC: [Incident updated: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/r88583ccf40e30e.md)
- 2026-10-22 08:45 UTC: [Incident updated: SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes](https://rewindex.com/change/rfae0a7c46c9798.md)
- 2026-10-22 17:13 UTC: [Incident updated: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/r8fd07a6cd59b52.md)
- 2026-10-22 19:13 UTC: [Incident updated: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes](https://rewindex.com/change/r3fb20e6146911a.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-21 16:10 UTC, resolved after 27 h, 9 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y
- Citation: Twilio, “SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes” (2026-10-21 16:10 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (2026-10-21)](https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y)`


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Canonical: https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y · Markdown: https://rewindex.com/company/twilio/incidents/3kc8plw3qh3y.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3kc8plw3qh3y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:01:04.549Z