Twilio: Issue with Purchasing International Phone Numbers with a Primary Customer Profile
Timeline of updates
- resolved
Twilio customers may have experience 5xx errors while trying to purchase international phone numbers with an approved primary customer profile. This impact was visible from 3/13 to 3/17. This issue was identified by our team and resolved on 3/18. There is no current impact to purchasing international numbers.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-03-13 05:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Issue with Purchasing International Phone Numbers with a Primary Customer Profile
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/3fhgj7zht9t0
Twilio profileRecent Twilio incidentsAll outages on March 13, 2025Twilio in March 2025MarkdownJSON