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Twilio: SMS Delivery Failures from Twilio to KDDI Japan

MinorStatus: resolvededitedStarted Resolved (4.1 h)5 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS, APACSMS, APAC

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    The incident has been resolved and SMS delivery from Twilio to KDDI network subscribers in Japan is operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-01 20:30 UTC, resolved after 4.1 h, 5 update(s); edited after publishing.

Title
SMS Delivery Failures from Twilio to KDDI Japan
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2

Twilio profileRecent Twilio incidentsAll outages on November 1, 2026Twilio in November 2026MarkdownJSON