# Twilio: SMS Delivery Failures from Twilio to KDDI Japan

> Twilio status incident “SMS Delivery Failures from Twilio to KDDI Japan” on 2026-11-01: impact minor (vendor’s label), 4.1 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2
Last updated: 2026-11-02T00:43:45Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-01 20:30 UTC · Resolved: 2026-11-02 00:37 UTC · Duration: 4.1 h
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, APAC, SMS, APAC
- [Vendor status page: https://status.twilio.com/incidents/3cdw1jrt88l2](https://status.twilio.com/incidents/3cdw1jrt88l2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-01 20:30 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-01 20:37 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-01 21:37 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-01 22:34 UTC: We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-02 00:37 UTC: The incident has been resolved and SMS delivery from Twilio to KDDI network subscribers in Japan is operating normally.

## Rewindex changes for this incident

- 2026-11-01 20:43 UTC: [Incident updated: SMS Delivery Failures from Twilio to KDDI Japan](https://rewindex.com/change/re434ad90ab6226.md)
- 2026-11-01 21:43 UTC: [Incident updated: SMS Delivery Failures from Twilio to KDDI Japan](https://rewindex.com/change/r09b95f9559ea03.md)
- 2026-11-01 22:43 UTC: [Incident updated: SMS Delivery Failures from Twilio to KDDI Japan](https://rewindex.com/change/r5aa8e41dbbdc39.md)
- 2026-11-02 00:43 UTC: [Incident updated: SMS Delivery Failures from Twilio to KDDI Japan](https://rewindex.com/change/re795cc0b7a92f2.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-01 20:30 UTC, resolved after 4.1 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2
- Citation: Twilio, “SMS Delivery Failures from Twilio to KDDI Japan” (2026-11-01 20:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2 (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Failures from Twilio to KDDI Japan (2026-11-01)](https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2)`


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Canonical: https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2 · Markdown: https://rewindex.com/company/twilio/incidents/3cdw1jrt88l2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3cdw1jrt88l2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:59:42.075Z