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Twilio: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

MinorStatus: resolvededitedStarted Resolved (3.3 h)5 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - Verify Silent Network AuthVerify Silent Network Auth

Timeline of updates

  1. investigating

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved

    The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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