# Twilio: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

> Twilio status incident “Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines” on 2026-10-30: impact minor (vendor’s label), 3.3 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2c6hzdy14lwb
Last updated: 2026-10-31T11:30:09Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-30 15:53 UTC · Resolved: 2026-10-30 19:09 UTC · Duration: 3.3 h
- Updates: 5 · Affected components: CARRIER NETWORK - Verify Silent Network Auth, Verify Silent Network Auth
- [Vendor status page: https://status.twilio.com/incidents/2c6hzdy14lwb](https://status.twilio.com/incidents/2c6hzdy14lwb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-30 15:53 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-30 16:59 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-30 19:00 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-30 19:08 UTC: We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-30 19:09 UTC: The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

## Rewindex changes for this incident

- 2026-10-30 17:03 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/rfcf54448792618.md)
- 2026-10-30 19:03 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/rf52fa051305c9d.md)
- 2026-10-30 19:13 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/r57697aa4829d88.md)


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Canonical: https://rewindex.com/company/twilio/incidents/2c6hzdy14lwb · Markdown: https://rewindex.com/company/twilio/incidents/2c6hzdy14lwb.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2c6hzdy14lwb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:30:09.247Z