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CompaniesTwilioMonthly reportsJanuary 2018

Twilio in January 2018: incidents, uptime and changes

21incidents posted
2labelled major or critical
93.78%free of major/critical
86.22%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 46 h 14 min, incident time 4.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 17 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Wireless: Mobile-originated voice calls not working for newly activated SIMsMajor46 hresolved01-24
Co-Pilot message delivery failuresMajor1.3 hresolved01-25

Other incidents 19

IncidentImpactStartedDurationStatusDay
SMS and MMS delaysMinor2.4 hresolved01-04
Slowdown in retrieving voice recordingsMinor6.8 hresolved01-05
Delays sending and receiving from some US short codesMinor4.6 hresolved01-06
Some functions deployments are currently failingMinor2.5 hresolved01-06
Delays in Message DeliveryMinor2.1 hresolved01-08
Delays in Messages to VerizonMinor1.9 hresolved01-08
Inbound Voice Call Failures in Australia and New ZealandNo impact listed11 minresolved01-11
Intermittent inbound call failure to Twilio number in Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567)Minor1.3 hresolved01-11
Elevated Call Failures in BrasilMinor7.3 hresolved01-11
Inbound SMS delays for a small subset of Twilio UK Mobile NumbersMinor17 hresolved01-11
Intermittent inbound call failures from Canada to a small subset of Twilio US Toll-free numbersMinor5.2 hresolved01-12
Issue with Caller ID not being populated for some callsMinor17 minresolved01-16
Failures on Canadian Short CodesMinor1.6 hresolved01-17
Inbound call failures in BrazilMinor1.4 hresolved01-17
Delayed Delivery Receipts for Canadian ShortcodeMinor3.5 hresolved01-18
Delays in SIM activation/deactivationMinor24 minresolved01-24
Inbound call failures in Brazil to a subset of Twilio numbersNo impact listed3.4 hresolved01-27
Intermittent inbound call failures to a subset of Twilio Brazil numbersMinor5.2 hresolved01-28
Decreased message delivery to/from some numbers in China, Mexico and ChileMinor38 minresolved01-31

Cite this

Twilio posted 21 status incidents in January 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in January 2018
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2018/01

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