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CompaniesTwilioMonthly reportsApril 2016

Twilio in April 2016: incidents, uptime and changes

25incidents posted
3labelled major or critical
99.32%free of major/critical
92.45%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 50 min, incident time 2.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 14 · No impact listed 8

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Elevated error rates for Programmable VoiceMajor1.1 hresolved04-12
Email Notification DelaysMajor3.5 hresolved04-25
Elevated Conference error rates on new participants in all regionsMajor38 minresolved04-25

Other incidents 22

IncidentImpactStartedDurationStatusDay
Malformed URLs returned for retrieving recordingsNo impact listed0 minresolved04-01
Twilio JavaScript Client version 1.2 initialization is failing with errorsMinor34 minresolved04-04
Voice DegradationNo impact listed0 minresolved04-04
Outgoing calls from Twilio Client WebRTC temporarily unavailable for some users.No impact listed0 minresolved04-04
Transcriptions service interruptionMinor1.1 hresolved04-06
Elevated filtering on sending SMS messages in the U.S. and CanadaMinor1.8 hresolved04-06
A portion of call dequeue operations failingMinor1.6 hresolved04-07
A fraction of European phone numbers are unavailableMinor13 hresolved04-07
jp.twilio.com is inaccessibleMinor1.4 hresolved04-08
Fraction of Regional Italian phone numbers are unavailable.Minor7.7 hresolved04-09
Elevated error rates for Programmable VoiceNo impact listed0 minresolved04-12
Monitor Alerts are experiencing a processing delayMinor1.1 hresolved04-15
Large Percentage of Brazilian Phone Numbers are unavailableMinor5.0 hresolved04-18
Intermittent US T-Mobile SMS IssueNo impact listed7.6 hresolved04-19
Elevated carrier filtering sending SMS messages to T-MobileMinor7.2 hresolved04-20
Increased error levels across multiple servicesMinor15 minresolved04-21
Degradation in Usage APINo impact listed1.2 hresolved04-23
Phone number lookup for Caller Name resulting in 500 errorsMinor35 minresolved04-26
Delays in NotificationsMinor9.6 hresolved04-26
Issues with incoming calls to some Brazil phone numbersNo impact listed0 minresolved04-27
Elevated error levels on Programmable Voice /Calls APINo impact listed15 minresolved04-28
Increased latency and intermittent timeouts sending messages with Programmable Messaging.Minor14 minresolved04-29

Cite this

Twilio posted 25 status incidents in April 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in April 2016
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2016/04

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