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Substack: Delayed stats due to Amazon Web Services outage

Affected components: Writer dashboards

Timeline of updates

1. monitoring2024-07-30 22:55 UTC

   We've investigated an issue with delays in publisher stats due to an outage at our data processing provider, Amazon Web Services. We expect no data to be lost and stats to appear as normal once the issue is resolved.

2. monitoring2024-07-31 03:15 UTC

   We're continuing to monitor an issue with delays in publisher stats due to an outage at our data processing provider, Amazon Web Services. We expect no data to be lost and stats to appear as normal once the issue is resolved, which we expect will be by 11 PM PT at the latest.

3. monitoring2024-07-31 04:53 UTC

   The outage at Amazon Web Services has been resolved and we're processing the delayed data. We expect stats to be fully up to date by 11:30 PM PT.

4. resolved2024-07-31 07:07 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON