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Stytch: Elevated SMS OTP errors/ delays

Impact: unknownStatus: resolvedStarted Resolved (1.7 h)3 updatesSource: status.stytch.com (opens in new tab)

Affected components: Message deliverability

Timeline of updates

  1. resolved

    This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..

  2. monitoring

    The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident..

  3. investigating

    SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider..

Impact, status and times are the vendor’s own, as last archived. View on status.stytch.com (opens in new tab). Stytch profile · Recent Stytch incidents · Markdown · JSON