# Stytch: Elevated SMS OTP errors/ delays

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2025-10-20 16:57 UTC · Resolved: 2025-10-20 18:40 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Message deliverability
- [Vendor status page: https://status.stytch.com/incident/cmgzdh3ty05sszejad6bwsml3](https://status.stytch.com/incident/cmgzdh3ty05sszejad6bwsml3)
- [Company: Stytch](https://rewindex.com/company/stytch.md)

## Timeline of updates

- **resolved** : This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..
- **monitoring** : The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident..
- **investigating** : SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider..


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Canonical: https://rewindex.com/company/stytch/incidents/cmgzdh3ty05sszejad6bwsml3 · Markdown: https://rewindex.com/company/stytch/incidents/cmgzdh3ty05sszejad6bwsml3.md · JSON: https://rewindex.com/api/v1/companies/stytch/incidents/cmgzdh3ty05sszejad6bwsml3 · Generated 2026-10-18T09:46:04.818Z