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CompaniesSprout SocialIncidents

Sprout Social: Issues Associating Follow-up Messages to Cases

No impact listedStatus: resolvedStarted Resolved (7 d)2 updatesstspg.io (opens in new tab)

Affected components: Sprout Social Web Application

Timeline of updates

  1. identified

    On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

    Please subscribe to receive additional updates. We apologize for the inconvenience.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Sprout Social, started 2025-04-28 18:57 UTC, resolved after 7 d, 2 update(s).

Title
Issues Associating Follow-up Messages to Cases
Vendor
Sprout Social
Date
URL
https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp

Sprout Social profileRecent Sprout Social incidentsAll outages on April 28, 2025Sprout Social in April 2025MarkdownJSON