# Sprout Social: Issues Associating Follow-up Messages to Cases

> Sprout Social status incident “Issues Associating Follow-up Messages to Cases” on 2025-04-28: impact none (vendor’s label), 7 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp
Last updated: 2025-05-05T14:46:35Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-28 18:57 UTC · Resolved: 2025-05-05 14:46 UTC · Duration: 7 d
- Updates: 2 · Affected components: Sprout Social Web Application
- [Vendor status page: https://stspg.io/vm2bkx706rnz](https://stspg.io/vm2bkx706rnz)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)

## Timeline of updates

- **identified** 2025-04-28 18:57 UTC: On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
- **resolved** 2025-05-05 14:46 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Sprout Social, started 2025-04-28 18:57 UTC, resolved after 7 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp
- Citation: Sprout Social, “Issues Associating Follow-up Messages to Cases” (2025-04-28 18:57 UTC). Archived by Rewindex: https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp (CC BY 4.0).
- Markdown link: `[Sprout Social: Issues Associating Follow-up Messages to Cases (2025-04-28)](https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp)`


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Canonical: https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp · Markdown: https://rewindex.com/company/sprout-social/incidents/n9rjw36j1xsp.md · JSON: https://rewindex.com/api/v1/companies/sprout-social/incidents/n9rjw36j1xsp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:58:43.502Z