Companies/Speechmatics/Incidents

Speechmatics: Outage affecting Portal, Batch SaaS API and Management Platform API

Affected components: Batch SaaS - US1Batch SaaS - US - Batch SaaS - US1Batch SaaS - EU1Batch SaaS - EU - Batch SaaS - EU1Batch SaaS - EU2Batch SaaS - EU - Batch SaaS - EU2Management Platform (mp.speechmatics.com)Usage Reporting (usage.speechmatics.com)Portal (portal.speechmatics.com)Batch SaaS - US2Batch SaaS - US - Batch SaaS - US2Batch SaaS - AUBatch SaaS - AU - Batch SaaS - AU

Timeline of updates

1. investigating2025-10-29 16:05 UTC

   Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

2. identified2025-10-29 16:12 UTC

   We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.

3. identified2025-10-29 16:15 UTC

   Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.

4. identified2025-10-29 16:23 UTC

   Management Platform API is recovering and temporary key generation for RT customers should be recovering.

5. identified2025-10-29 16:34 UTC

   A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.

6. identified2025-10-29 16:37 UTC

   A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.

7. identified2025-10-29 16:43 UTC

   A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

8. identified2025-10-29 16:50 UTC

   A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

9. identified2025-10-29 16:57 UTC

   A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.

10. identified2025-10-29 17:00 UTC

    A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.

11. identified2025-10-29 17:03 UTC

    A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.

12. identified2025-10-29 17:21 UTC

    We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.

13. identified2025-10-29 18:00 UTC

    We are continuing to work on a fix for this issue.

14. identified2025-10-29 18:32 UTC

    Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.

15. identified2025-10-29 18:35 UTC

    Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.

16. identified2025-10-29 19:58 UTC

    Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.

17. identified2025-10-29 21:19 UTC

    The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.

18. identified2025-10-29 21:27 UTC

    Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.

19. identified2025-10-30 06:36 UTC

    Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts. Thank you for your patience and understanding.

20. monitoring2025-10-30 08:42 UTC

    Speechmatics portal is fully operational.

21. resolved2025-10-30 12:27 UTC

    This incident has been resolved.

Changes Rewindex caught on this incident

• Oct 29, 2025Critical incident: Outage affecting Portal, Batch SaaS API and Management Platform API

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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