ChangesSpeechmaticsOutage affecting Portal, Batch SaaS API and Management Platform API
Speechmatics: Critical incident: Outage affecting Portal, Batch SaaS API and Management Platform API
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
Part of an outage event
Azure outage, Oct 29, 2025 · 23 vendors, 23 incidents
Speechmatics’s incident blames Azure as the cause. (hop 1, posted +4 h 55 min vs the first vendor naming Azure)
“…to our Batch/Portal/MP APIs. Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We…”
See the cascade chart and every vendor →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
What changed
Struck in red is what Speechmatics removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Outage affecting Portal, Batch SaaS API and Management Platform API
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After: critical
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After: resolved
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After: 2025-10-29 21:19 UTC
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After: 2025-10-30 12:27 UTC
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After: Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU, Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US1, Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Management Platform (mp.speechmatics.com), Portal (portal.speechmatics.com), Usage Reporting (usage.speechmatics.com)
Before: not present
After: Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
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After: We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.
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After: Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.
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After: Management Platform API is recovering and temporary key generation for RT customers should be recovering.
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After: A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.
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After: A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.
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After: A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
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After: A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
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After: A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.
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After: A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.
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After: A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.
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After: We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.
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After: We are continuing to work on a fix for this issue.
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After: Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.
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After: Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.
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After: Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.
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After: The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this.
Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share.
Thank you for your patience and understanding.
Before: not present
After: Usage Reporting has now recovered and is operating normally.
The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC.
We will provide further updates once the sign-up issue is resolved.
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After: Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts.
Thank you for your patience and understanding.
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After: Speechmatics portal is fully operational.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, October 29, 2025
1 incident change
- CriticalCritical incident
Outage affecting Portal, Batch SaaS API and Management Platform APIthis change