# Speechmatics: Outage affecting Portal, Batch SaaS API and Management Platform API

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-29 21:19 UTC · Resolved: 2025-10-30 12:27 UTC · Duration: 15 h
- Updates: 21 · Affected components: Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU2, Management Platform (mp.speechmatics.com), Usage Reporting (usage.speechmatics.com), Portal (portal.speechmatics.com), Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US2, Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU
- [Vendor status page: https://stspg.io/760hjr0swltp](https://stspg.io/760hjr0swltp)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Part of an outage event

- [Azure outage, Oct 29, 2025: 23 vendors, 23 incidents](https://rewindex.com/events/2025-10-29-azure)
- This incident blames Azure as the cause. (hop 1, posted +4 h 55 min vs the first vendor naming Azure)
- Evidence: “…to our Batch/Portal/MP APIs. Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We…”

```mermaid
flowchart LR
  root["Azure<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>4 vendors, 4 blamed Azure<br/>Devin (Cognition), Smartsheet, Sigma Computing, Elastic Cloud"]:::blames
  root --> h1
  later["Later<br/>1 vendor, 1 blamed Azure<br/>Speechmatics"]:::blames
  root --> later
  me["Speechmatics (this incident)<br/>posted +4 h 55 min"]:::me
  later --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-10-29 16:05 UTC: Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
- **identified** 2025-10-29 16:12 UTC: We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.
- **identified** 2025-10-29 16:15 UTC: Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.
- **identified** 2025-10-29 16:23 UTC: Management Platform API is recovering and temporary key generation for RT customers should be recovering.
- **identified** 2025-10-29 16:34 UTC: A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.
- **identified** 2025-10-29 16:37 UTC: A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.
- **identified** 2025-10-29 16:43 UTC: A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
- **identified** 2025-10-29 16:50 UTC: A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
- **identified** 2025-10-29 16:57 UTC: A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.
- **identified** 2025-10-29 17:00 UTC: A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.
- **identified** 2025-10-29 17:03 UTC: A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.
- **identified** 2025-10-29 17:21 UTC: We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.
- **identified** 2025-10-29 18:00 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-10-29 18:32 UTC: Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.
- **identified** 2025-10-29 18:35 UTC: Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.
- **identified** 2025-10-29 19:58 UTC: Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.
- **identified** 2025-10-29 21:19 UTC: The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.
- **identified** 2025-10-29 21:27 UTC: Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.
- **identified** 2025-10-30 06:36 UTC: Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts.  Thank you for your patience and understanding.
- **monitoring** 2025-10-30 08:42 UTC: Speechmatics portal is fully operational.
- **resolved** 2025-10-30 12:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-29 21:19 UTC: [Critical incident: Outage affecting Portal, Batch SaaS API and Management Platform API](https://rewindex.com/change/i4473ec6a359a5b.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/zf7bj1zp239m · Markdown: https://rewindex.com/company/speechmatics/incidents/zf7bj1zp239m.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/zf7bj1zp239m · Generated 2026-10-19T21:09:06.370Z