Companies/Speechmatics/Incidents

Speechmatics: Batch SaaS and Portal - Partial Outage

Affected components: Batch SaaS - EU1Batch SaaS - EU - Batch SaaS - EU1Batch SaaS - EU2Batch SaaS - EU - Batch SaaS - EU2Portal (portal.speechmatics.com)portal.speechmatics.com

Timeline of updates

1. investigating2024-07-30 12:43 UTC

   We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. identified2024-07-30 13:07 UTC

   We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.

3. monitoring2024-07-30 15:15 UTC

   The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

4. monitoring2024-07-30 15:15 UTC

   We are continuing to monitor for any further issues.

5. resolved2024-07-30 21:36 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Jul 30, 2024Major incident: Batch SaaS and Portal - Partial Outage

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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