# Speechmatics: Batch SaaS and Portal - Partial Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-30 12:43 UTC · Resolved: 2024-07-30 21:36 UTC · Duration: 8.9 h
- Updates: 5 · Affected components: Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU2, Portal (portal.speechmatics.com), portal.speechmatics.com
- [Vendor status page: https://stspg.io/y8304x84v65z](https://stspg.io/y8304x84v65z)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2024-07-30 12:43 UTC: We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays.  Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **identified** 2024-07-30 13:07 UTC: We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.
- **monitoring** 2024-07-30 15:15 UTC: The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- **monitoring** 2024-07-30 15:15 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-07-30 21:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-07-30 12:43 UTC: [Major incident: Batch SaaS and Portal - Partial Outage](https://rewindex.com/change/i2b55031406d0c9.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/wprgzxsn13py · Markdown: https://rewindex.com/company/speechmatics/incidents/wprgzxsn13py.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/wprgzxsn13py · Generated 2026-10-19T21:09:11.669Z