Companies/Speechmatics/Incidents

Speechmatics: RT Cloud US - Degraded performance

Affected components: Realtime SaaS - USRT Cloud US

Timeline of updates

1. investigating2024-09-12 09:34 UTC

   We’re currently experiencing degraded performance in our RT SaaS USA region. Customers may see delays when attempting to connect a new session. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. investigating2024-09-12 09:41 UTC

   We are continuing to investigate this issue.

3. monitoring2024-09-12 10:35 UTC

   The performance issues in RT SaaS USA has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

4. resolved2024-09-12 11:02 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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