# Speechmatics: RT Cloud US - Degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-12 09:34 UTC · Resolved: 2024-09-12 11:02 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Realtime SaaS - US, RT Cloud US
- [Vendor status page: https://stspg.io/5zhr448stvsp](https://stspg.io/5zhr448stvsp)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2024-09-12 09:34 UTC: We’re currently experiencing degraded performance in our RT SaaS USA region. Customers may see delays when attempting to connect a new session. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **investigating** 2024-09-12 09:41 UTC: We are continuing to investigate this issue.
- **monitoring** 2024-09-12 10:35 UTC: The performance issues in RT SaaS USA has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- **resolved** 2024-09-12 11:02 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/speechmatics/incidents/svtv0zjjl26t · Markdown: https://rewindex.com/company/speechmatics/incidents/svtv0zjjl26t.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/svtv0zjjl26t · Generated 2026-10-19T21:10:46.802Z