Companies/Speechmatics/Incidents

Speechmatics: Batch SaaS US1 - API call failures

Affected components: Batch SaaS - US1Batch SaaS - US - Batch SaaS - US1

Timeline of updates

1. investigating2026-01-06 21:08 UTC

   We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.

2. identified2026-01-06 21:30 UTC

   The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

3. identified2026-01-06 22:13 UTC

   The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.

4. monitoring2026-01-06 22:50 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved2026-01-06 23:55 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Jan 6Critical incident: Batch SaaS US1 - API call failures

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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