# Speechmatics: Batch SaaS US1 - API call failures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-06 21:08 UTC · Resolved: 2026-01-06 23:55 UTC · Duration: 2.8 h
- Updates: 5 · Affected components: Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US1
- [Vendor status page: https://stspg.io/grhx7khtgtj5](https://stspg.io/grhx7khtgtj5)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-01-06 21:08 UTC: We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays.  Our team is currently working to restore availability and normal performance levels.  We apologise for any inconvenience.
- **identified** 2026-01-06 21:30 UTC: The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.
- **identified** 2026-01-06 22:13 UTC: The service outage in Batch SaaS US1 has now been mitigated.  Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.
- **monitoring** 2026-01-06 22:50 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-06 23:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-06 21:08 UTC: [Critical incident: Batch SaaS US1 - API call failures](https://rewindex.com/change/i810c6c83722490.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/00588mrlz75s · Markdown: https://rewindex.com/company/speechmatics/incidents/00588mrlz75s.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/00588mrlz75s · Generated 2026-10-19T21:09:30.212Z