SparkPost: Google reported an increase in the rate of invalid recipients (hard bounces)
Timeline of updates
- resolved
UPDATE>>2020-12-16 17:00 PM EST: All remediation activities are complete - customer suppression list entries have been removed for all Google recipients (gmail.com and other Google domains) marked as invalid for the period of this incident: 17:00 EST December 14 - 19:00 EST December 15. Our data shows this incident is resolved - the rate of invalid recipients (hard bounces) to Google is within normal levels. (For more information see https://www.google.com/appsstatus#hl=en-GB&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab (opens in new tab)) We are starting remediation activities to delete customer suppression list entries for all Gmail.com recipients marked as invalid for the period of this incident: 17:00 EST December 14 - 19:00 EST December 15. (Subsequent remediation will likely include all other domains managed by Google - they represent a small portion of recipients (0.5%)). We will provide an update on our remediation activities at 23:00 EST today.
From SparkPost’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: minor) posted by SparkPost, started 2020-12-15 15:26 UTC, resolved after 31 h, 1 update(s).
- Title
- Google reported an increase in the rate of invalid recipients (hard bounces)
- Vendor
- SparkPost
- Date
- URL
- https://rewindex.com/company/sparkpost/incidents/9p864chxj68k
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