# SparkPost: Google reported an increase in the rate of invalid recipients (hard bounces)

> SparkPost status incident “Google reported an increase in the rate of invalid recipients (hard bounces)” on 2020-12-15: impact minor (vendor’s label), 31 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sparkpost/incidents/9p864chxj68k
Last updated: 2020-12-16T22:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-12-15 15:26 UTC · Resolved: 2020-12-16 22:00 UTC · Duration: 31 h
- Updates: 1
- [Vendor status page: https://status.sparkpost.com/incidents/9p864chxj68k](https://status.sparkpost.com/incidents/9p864chxj68k)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **resolved** 2020-12-16 22:00 UTC: UPDATE\>\>2020-12-16 17:00 PM EST: All remediation activities are complete - customer suppression list entries have been removed for all Google recipients (gmail.com and other Google domains) marked as invalid for the period of this incident: 17:00 EST December 14 - 19:00 EST December 15. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Our data shows this incident is resolved - the rate of invalid recipients (hard bounces) to Google is within normal levels. (For more information see https://www.google.com/appsstatus\#hl=en-GB&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab) We are starting remediation activities to delete customer suppression list entries for all Gmail.com recipients marked as invalid for the period of this incident: 17:00 EST December 14 - 19:00 EST December 15. (Subsequent remediation will likely include all other domains managed by Google - they represent a small portion of recipients (0.5%)). We will provide an update on our remediation activities at 23:00 EST today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by SparkPost, started 2020-12-15 15:26 UTC, resolved after 31 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sparkpost/incidents/9p864chxj68k
- Citation: SparkPost, “Google reported an increase in the rate of invalid recipients (hard bounces)” (2020-12-15 15:26 UTC). Archived by Rewindex: https://rewindex.com/company/sparkpost/incidents/9p864chxj68k (CC BY 4.0).
- Markdown link: `[SparkPost: Google reported an increase in the rate of invalid recipients (hard bounces) (2020-12-15)](https://rewindex.com/company/sparkpost/incidents/9p864chxj68k)`


---
Canonical: https://rewindex.com/company/sparkpost/incidents/9p864chxj68k · Markdown: https://rewindex.com/company/sparkpost/incidents/9p864chxj68k.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/9p864chxj68k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:54:17.021Z