Companies / Socket / incidents

Socket: Delayed updates for ticketing integrations

Timeline of updates

1. identified2026-10-01 07:59 UTC

   We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

2. identified2026-10-01 09:02 UTC

   We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.

3. identified2026-10-01 13:15 UTC

   The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.

4. monitoring2026-10-01 14:56 UTC

   All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.

5. resolved2026-10-01 15:06 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Socket profile · Recent Socket incidents · Markdown · JSON