# Socket: Delayed updates for ticketing integrations

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-01 07:59 UTC · Resolved: 2026-10-01 15:06 UTC · Duration: 7.1 h
- Updates: 5
- [Vendor status page: https://stspg.io/bjvqkd6skg8q](https://stspg.io/bjvqkd6skg8q)
- [Company: Socket](https://rewindex.com/company/socket.md)

## Timeline of updates

- **identified** 2026-10-01 07:59 UTC: We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
- **identified** 2026-10-01 09:02 UTC: We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.
- **identified** 2026-10-01 13:15 UTC: The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.
- **monitoring** 2026-10-01 14:56 UTC: All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.
- **resolved** 2026-10-01 15:06 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/socket/incidents/mkwrkdpytj8t · Markdown: https://rewindex.com/company/socket/incidents/mkwrkdpytj8t.md · JSON: https://rewindex.com/api/v1/companies/socket/incidents/mkwrkdpytj8t · Generated 2026-10-18T10:25:08.061Z