Companies/Snowflake/Incidents

Snowflake: Azure - East US 2 (Virginia): INC0123685

Timeline of updates

1. resolved2025-01-11 06:59 UTC

   Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified region may experience delays while attempting to access or use Snowflake services and features. Virtual warehouses may be delayed in a resuming state. Incident start time: 00:01 UTC January 09, 2025 Incident end time: 15:10 UTC January 10, 2025 Preliminary root cause: A third-party service provider experienced a network configuration issue, which caused a subset of storage partitions to become unhealthy. This resulted in intermittent virtual machine connectivity issues and failures in allocating or communicating with resources in the region. The nature of this incident prevented standard workarounds, such as bypassing the affected availability zones, which prolonged recovery time. A root cause analysis (RCA) document will be published within ten business days.

From Snowflake’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.snowflake.com (opens in new tab).

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