Smartsheet: Smartsheet Application & API
Timeline of updates
- resolved
On September 26th at 11:25 AM Pacific Time, customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets. We discovered an unbounded query in the way the code accessed the database which was aggravated under load. Operations took action and stopped the load on the system which returned system function to normal state by 11:55 AM Pacific Time . We deployed a fix to correct the query on September 26th at 6:50 PM Pacific Time. We have continued to monitor the network and system traffic since that time. They have preformed without incident since the fix was deployed.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Smartsheet, started 2016-09-26 18:58 UTC, resolved after 29 h, 1 update(s).
- Title
- Smartsheet Application & API
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r
Smartsheet profileRecent Smartsheet incidentsAll outages on September 26, 2016Smartsheet in September 2016MarkdownJSON