# Smartsheet: Smartsheet Application & API

> Smartsheet status incident “Smartsheet Application & API” on 2016-09-26: impact none (vendor’s label), 29 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r
Last updated: 2016-09-28T00:03:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-09-26 18:58 UTC · Resolved: 2016-09-28 00:03 UTC · Duration: 29 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/mghg93rrvb0r](https://status.smartsheet.com/incidents/mghg93rrvb0r)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2016-09-28 00:03 UTC: On September 26th at 11:25 AM Pacific Time, customers using the Smartsheet application may have experienced application slowness or errors when attempting to load or save sheets. We discovered an unbounded query in the way the code accessed the database which was aggravated under load. Operations took action and stopped the load on the system which returned system function to normal state by 11:55 AM Pacific Time . We deployed a fix to correct the query on September 26th at 6:50 PM Pacific Time. We have continued to monitor the network and system traffic since that time. They have preformed without incident since the fix was deployed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Smartsheet, started 2016-09-26 18:58 UTC, resolved after 29 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r
- Citation: Smartsheet, “Smartsheet Application & API” (2016-09-26 18:58 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet Application & API (2016-09-26)](https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r · Markdown: https://rewindex.com/company/smartsheet/incidents/mghg93rrvb0r.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/mghg93rrvb0r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:14:55.332Z