Smartsheet: System Generated Emails
Timeline of updates
- resolved
Starting at 5:50 AM Pacific Standard Time (PST) the Smartsheet mail systems began processing an amount of email not characteristically associated with that time period. This increase in mail resulted in delays for all customers using system generated emails. Smartsheet Support began receiving user reports that system generated e-mail were delayed at 8:20 AM PST, at which time our Operations team was engaged and began investigating the issue. Smartsheet teams identified that the e-mails were originating from a single source, and mitigation steps were taken to prevent additional actions directed against Smartsheet. By 10:30 AM PST Smartsheet’s mail queues had returned to normal levels, and by 11:00 AM PST it was confirmed that email was being sent in a timely manner.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-02-09 17:02 UTC, resolved after 8.0 h, 1 update(s).
- Title
- System Generated Emails
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s
Smartsheet profileRecent Smartsheet incidentsAll outages on February 9, 2017Smartsheet in February 2017MarkdownJSON