# Smartsheet: System Generated Emails

> Smartsheet status incident “System Generated Emails” on 2017-02-09: impact minor (vendor’s label), 8.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s
Last updated: 2017-02-10T01:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-02-09 17:02 UTC · Resolved: 2017-02-10 01:00 UTC · Duration: 8.0 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/18vhhtjc1v2s](https://status.smartsheet.com/incidents/18vhhtjc1v2s)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-02-10 01:00 UTC: Starting at 5:50 AM Pacific Standard Time (PST) the Smartsheet mail systems began processing an amount of email not characteristically associated with that time period. This increase in mail resulted in delays for all customers using system generated emails. Smartsheet Support began receiving user reports that system generated e-mail were delayed at 8:20 AM PST, at which time our Operations team was engaged and began investigating the issue. Smartsheet teams identified that the e-mails were originating from a single source, and mitigation steps were taken to prevent additional actions directed against Smartsheet. By 10:30 AM PST Smartsheet’s mail queues had returned to normal levels, and by 11:00 AM PST it was confirmed that email was being sent in a timely manner.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-02-09 17:02 UTC, resolved after 8.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s
- Citation: Smartsheet, “System Generated Emails” (2017-02-09 17:02 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s (CC BY 4.0).
- Markdown link: `[Smartsheet: System Generated Emails (2017-02-09)](https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s)`


---
Canonical: https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s · Markdown: https://rewindex.com/company/smartsheet/incidents/18vhhtjc1v2s.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/18vhhtjc1v2s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:49:25.761Z