Companies/Sinch/Incidents

Sinch: Delivery Issue Brazil - Vivo

Affected components: External Connectivity - SMS - LATAMSMS - LATAM

Timeline of updates

1. investigating2026-10-04 06:09 UTC

   We are currently observing delivery issues in Brazil - Vivo Incident Start Time: 2026-10-04 04:10 UTC Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

2. investigating2026-10-04 08:03 UTC

   We are continuing to investigate this issue.

3. investigating2026-10-04 11:29 UTC

   We are continuing to investigate this issue.

4. resolved2026-10-04 12:16 UTC

   This incident has been resolved. Incident Start Time: 2026-10-04 04:10 UTC Incident End Time: 2026-10-04 11:13 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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