Sinch: Service Disruption – Sinch Engage (EU) [Retroactive]
Timeline of updates
- resolved
Dear client, We are writing to retroactively inform you that we experienced a temporary service disruption impacting the Sinch Engage (EU) platform. Some internal users and customers may have encountered issues with the shell and menu not loading correctly. The issue was identified as a configuration-related problem affecting the platform’s responsiveness. Our engineering team implemented a fix to restore full functionality. The incident has been resolved, and services are operating normally. Start Time (UTC): 2025-04-23 07:00 UTC End Time (UTC): 2025-04-23 08:55 UTC We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Sinch, started 2025-04-23 07:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Service Disruption – Sinch Engage (EU) [Retroactive]
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1
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