# Sinch: Service Disruption – Sinch Engage (EU) [Retroactive]

> Sinch status incident “Service Disruption – Sinch Engage (EU) [Retroactive]” on 2025-04-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1
Last updated: 2025-04-23T07:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-23 07:00 UTC · Resolved: 2025-04-23 07:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/gy4r5btkv2x1](https://status.sinch.com/incidents/gy4r5btkv2x1)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2025-04-23 07:00 UTC: Dear client, We are writing to retroactively inform you that we experienced a temporary service disruption impacting the Sinch Engage (EU) platform. Some internal users and customers may have encountered issues with the shell and menu not loading correctly. The issue was identified as a configuration-related problem affecting the platform’s responsiveness. Our engineering team implemented a fix to restore full functionality. The incident has been resolved, and services are operating normally. Start Time (UTC): 2025-04-23 07:00 UTC End Time (UTC): 2025-04-23 08:55 UTC We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Sinch, started 2025-04-23 07:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1
- Citation: Sinch, “Service Disruption – Sinch Engage (EU) [Retroactive]” (2025-04-23 07:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1 (CC BY 4.0).
- Markdown link: `[Sinch: Service Disruption – Sinch Engage (EU) Retroactive (2025-04-23)](https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1)`


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Canonical: https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1 · Markdown: https://rewindex.com/company/sinch/incidents/gy4r5btkv2x1.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/gy4r5btkv2x1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:15:52.707Z