Sinch: Service Degradation – Calling – AP-Southeast-1
Affected components: Phone Calling (PSTN)Voice - Phone Calling (PSTN)SIP TrunkVoice - SIP TrunkVideo CallingVoice - Video CallingData CallingVoice - Data Calling
Timeline of updates
- investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.
- investigating
We are continuing to investigate this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).