ChangesSinchService Degradation – Calling – AP-Southeast-1
Sinch: Critical incident: Service Degradation – Calling – AP-Southeast-1
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Sinch removed; blue is what they added. Muted text is unchanged context.
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After: Service Degradation – Calling – AP-Southeast-1
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After: critical
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After: resolved
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After: 2026-09-22 05:40 UTC
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After: 2026-09-22 08:36 UTC
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After: Data Calling, Phone Calling (PSTN), SIP Trunk, Video Calling, Voice - Data Calling, Voice - Phone Calling (PSTN), Voice - SIP Trunk, Voice - Video Calling
Before: not present
After: We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
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After: We are continuing to investigate this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
Incident Start Time: 2026-09-22 04:50 UTC
Incident End Time: 2026-09-22 07:23 UTC
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Tuesday, September 22
1 incident change
- CriticalCritical incident
Service Degradation – Calling – AP-Southeast-1this change