Companies/Sinch/Incidents

Sinch: Delivery Issue Guatemala - Tigo

Affected components: External Connectivity - SMS - LATAMSMS - LATAM

Timeline of updates

1. investigating2026-09-29 23:50 UTC

   We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-09-29 23:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

2. investigating2026-09-30 00:54 UTC

   We are continuing to investigate this issue.

3. investigating2026-09-30 03:02 UTC

   We are continuing to investigate this issue.

4. monitoring2026-09-30 08:12 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved2026-09-30 12:30 UTC

   This incident has been resolved. Incident Start Time: 2026-09-29 23:27 UTC Incident Start Time: 2026-09-30 09:01 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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