Companies/Sinch/Incidents

Sinch: Delivery Issue Cambodia - Smart Axiata

Affected components: External Connectivity - SMS - APACSMS - APAC

Timeline of updates

1. investigating2026-09-15 16:41 UTC

   We are currently observing delivery issues in Cambodia - Smart Axiata Incident Start Time: 2026-09-15 16:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

2. investigating2026-09-15 17:48 UTC

   We are continuing to investigate this issue.

3. investigating2026-09-15 21:08 UTC

   We are continuing to investigate this issue.

4. investigating2026-09-16 02:11 UTC

   We are continuing to investigate this issue.

5. identified2026-09-16 07:05 UTC

   The issue has been identified and we are working with the operator to fix the issue.

6. resolved2026-09-16 09:22 UTC

   The incident has been resolved. Incident Start Time: 2026-09-15 16:13 UTC Incident End Time: 2026-09-16 08:35 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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