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CompaniesShopifyMonthly reportsMay 2016

Shopify in May 2016: incidents, uptime and changes

12incidents posted
1labelled major or critical
99.93%free of major/critical
97.91%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 30 min, incident time 15 h 30 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 7 · No impact listed 4

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Phone and chat support issuesMajor30 minresolved05-05

Other incidents 11

IncidentImpactStartedDurationStatusDay
Unexpected problem: Webhook delaysMinor9.6 hresolved05-02
Elevated response timesMinor16 minresolved05-06
Unexpected problemNo impact listed35 minresolved05-17
Phone and chat support issuesMinor39 minresolved05-17
Unexpected problemNo impact listed10 minresolved05-18
Unexpected problemMinor57 minresolved05-21
Issues with customer email templatesMinor1.5 hresolved05-25
Analytics and dashboard data delayedNo impact listed55 minresolved05-25
Some storefronts unavailableMinor16 minresolved05-26
Unexpected problemMinor1.8 hresolved05-26
Unexpected problem: CustomersNo impact listed1.0 hresolved05-30

Cite this

Shopify posted 12 status incidents in May 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Shopify in May 2016
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/2016/05

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