# Shopify in May 2016: incidents, uptime and changes

> Shopify in May 2016: 12 incidents on its status page (1 major or critical), 99.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2016/05
Last updated: 2016-06-01T00:00:00Z

- Incidents posted: 12 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 7, none 4
- Uptime (vendor-reported): 99.93% free of major/critical incidents, 97.91% free of any incident; outage time 30 min, incident time 15 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2016](https://rewindex.com/company/shopify/2016/04.md) · Next: [June 2016](https://rewindex.com/company/shopify/2016/06.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Phone and chat support issues](https://rewindex.com/company/shopify/incidents/cb5rr6lsg6d7.md) | major | 2016-05-05 08:09 UTC | 2016-05-05 08:39 UTC | 30 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unexpected problem: Webhook delays](https://rewindex.com/company/shopify/incidents/b993b47jrgjf.md) | minor | 2016-05-02 17:11 UTC | 2016-05-03 02:44 UTC | 9.6 h | resolved |
| [Phone and chat support issues](https://rewindex.com/company/shopify/incidents/cb5rr6lsg6d7.md) | major | 2016-05-05 08:09 UTC | 2016-05-05 08:39 UTC | 30 min | resolved |
| [Elevated response times](https://rewindex.com/company/shopify/incidents/q7fb8xrz5lw7.md) | minor | 2016-05-06 13:22 UTC | 2016-05-06 13:38 UTC | 16 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/dkc0vl0k7r31.md) | none | 2016-05-17 01:29 UTC | 2016-05-17 02:04 UTC | 35 min | resolved |
| [Phone and chat support issues](https://rewindex.com/company/shopify/incidents/s3233f0rjw0x.md) | minor | 2016-05-17 12:08 UTC | 2016-05-17 12:47 UTC | 39 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/29q40hlnlkwt.md) | none | 2016-05-18 20:09 UTC | 2016-05-18 20:19 UTC | 10 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/s9kwkryt19bw.md) | minor | 2016-05-21 11:17 UTC | 2016-05-21 12:14 UTC | 57 min | resolved |
| [Issues with customer email templates](https://rewindex.com/company/shopify/incidents/ng6bwwq8lvl6.md) | minor | 2016-05-25 12:03 UTC | 2016-05-25 13:32 UTC | 1.5 h | resolved |
| [Analytics and dashboard data delayed](https://rewindex.com/company/shopify/incidents/rpgttmrjmpjv.md) | none | 2016-05-25 22:31 UTC | 2016-05-25 23:26 UTC | 55 min | resolved |
| [Some storefronts unavailable](https://rewindex.com/company/shopify/incidents/jb8nny94qc8l.md) | minor | 2016-05-26 13:53 UTC | 2016-05-26 14:09 UTC | 16 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/9413l89y1n2j.md) | minor | 2016-05-26 20:43 UTC | 2016-05-26 22:33 UTC | 1.8 h | resolved |
| [Unexpected problem: Customers](https://rewindex.com/company/shopify/incidents/sn004dydpwrz.md) | none | 2016-05-30 19:44 UTC | 2016-05-30 20:46 UTC | 1.0 h | resolved |

## Cite this

Shopify posted 12 status incidents in May 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2016/05
- Citation: Shopify, “Shopify in May 2016” (2016-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2016/05 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in May 2016 (2016-05-01)](https://rewindex.com/company/shopify/2016/05)`


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Canonical: https://rewindex.com/company/shopify/2016/05 · Markdown: https://rewindex.com/company/shopify/2016/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:35.523Z