SendGrid: SMS Delivery Delays and Failures from Twilio to Telecall Brazil
Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America
Timeline of updates
- investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
881b1d7a09700384…Version 2 captured
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
812d23a9c9784543…
Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).