# SendGrid: SMS Delivery Delays and Failures from Twilio to Telecall Brazil

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-23 08:05 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.sendgrid.com/incidents/rz5vbrpyj4kj](https://status.sendgrid.com/incidents/rz5vbrpyj4kj)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-23 08:05 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 08:19 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-23 08:23 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Telecall Brazil](https://rewindex.com/change/r5f2be1f400f9cc.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/rz5vbrpyj4kj · Markdown: https://rewindex.com/company/sendgrid/incidents/rz5vbrpyj4kj.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/rz5vbrpyj4kj · Generated 2026-10-24T15:12:32.158Z