Changes SendGrid SMS Delivery Delays and Failures from Twilio to Telecall Brazil

SendGrid: Incident updated: SMS Delivery Delays and Failures from Twilio to Telecall Brazil

Incident updateNormal progress (rule, 100%)Changed 2026-10-23 08:23 UTCstatus.sendgrid.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what SendGrid removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

identified

AddedUpdateidentified2026-10-23 08:19 UTC#2

not present

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 23
Before captured 08:13 UTC
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on Oct 24, 00:41 UTC. Record hash 881b1d7a09700384…
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Oct 23
After captured 08:23 UTC
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on Oct 24, 00:41 UTC. Record hash 812d23a9c9784543…
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History of this incident

YesterdayFriday, October 23Fri, Oct 23

1 incident change

Normal progress
08:23Incident
Incident updateSMS Delivery Delays and Failures from Twilio to Telecall Brazilthis change

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